Basic Package

 

-   Support common communication Apps with text & image messaging:

 

   •    WhatsApp
   •    WeChat
   •    Line
   •    Facebook Messenger


 

      

 

 

-   Support Chinese & English
-    Single Customer Service terminal for user communication

 

 

Details:

 

 

-   Support WhatsApp / WeChat*1 / Line*2 / Messenger*3 
-   Support Written Chinese and English
-   Support plain text, emoji, jpg/bmp/gif
-   Connection to Customer Service (CS) terminal with queuing information to users
-   Secured CS login to communicate with customers
-   CS login using web browser supporting : Chrome/Firefox/Safari/Edge
-   CS admin mode to response to customer queries
-   CS operator mode to proactive contact to customer
-   CS dialogue history browsing
-   Queuing information when CS is engaged, update will be send to customer when queue status change
-   Vacation message to alert customer when CS is offline

 

*1 - Customer need to apply for WeChat Offical Account
*2 - Customer need to apply for LINE Offical Account
*3 - Customer need to provide Facebook Business Page